Tow Company Software
Digital Tow Company Software…
The terms smart parking or digital parking have become mainstream terminology in the parking sector even more so today with the advancement of technologies. With the rise in digital parking applications, it should come as no surprise that with it digital towing services are also growing. Towing agencies can incorporate technology and digital services in the towing and recovery business in order to effectively manage an operation and assist clients that are in needs. There is a wide range of features that relate to a towing company, however, all of them can be greatly improved thanks to smart technology.
Smart Towing Software Defined
In order to qualify as ‘smart’ or digital, a towing company needs to incorporate a variety of technology applications such as dispatch units, databases, GPS tracking, and payment processing. These applications are able to locate and communicate with both parking facilities and repair shops to initiate towing services with either pick up or drop off tasks. These applications may be utilized in order to receive and manage emergency calls, manage back-office tasks, pick up customers, manage accounts receivable and payable, and other related services of the operation. To be classified under the smart towing umbrella, an application must provide tools for managing towing companies such as with the use of GPS tracking, dispatch and scheduling, accounting, and customer authorization.
Benefits of Smart Towing Software
There are many benefits of switching over to some form or degree of digital applications for towing services. These cloud-based services offer a wide range of benefits including the ability to track tow trucks and drivers to connect drivers to the closest call. Every company is different as there are no cookie cutter operations. Overall, it depends on the owner’s goals, budget, and overall need for optimization of services for the degree of automation and digital conversions.
Access the Applications from Anywhere
One of the biggest advantages of using a digital towing application is the ability to access the applications from anywhere with an internet connection or cell service. With a cloud-based system, employees and users of the system do not need to be confined to an office space. This enables users of the applications to be able to use and monitor staff and work from anywhere including homes or other spaces. For a smaller company, being able to virtually enter data points from a smart device will add to a competitive advantage over other companies.
Connected Navigation Technology
By using a cloud-based towing software, drivers for the tow company have access at their fingertips a system that can be used in stationary trucks to connect the drivers with the smart phone or tablet technology. With this technology, a driver can find the best way to contact a customer and get to the customer’s location without the risk of getting lost or stuck in traffic.
Improved Customer Relations
With the ability to access the software from anywhere, and connect to navigation technology, smart towing software is able to greatly improve the customer or client experience. With less time waiting to be towed, better communication between shops or other towing services, and the ability to access accounting software such as estimates, billing, and availability, a client can make informed decisions on their towing needs. By streamlining the business, a customer received the most convenient services and budget friendly options.
Integration of Smart Towing Applications with Smart Parking Facilities.
In addition to being able to streamline towing services, this digital software can be integrated into a parking facility’s enforcement software. A parking lot or garage needs to have set rules and procedures in place in order for it to run efficiently and make the most of the space. One aspect of ensuring that the parking facility is well maintained and used, is enforcement. From fines, non-payments, and even assistance with a vehicle that may have broken down in the parking facility, smart parking software can have towing services integrated in. For example, if there is a client that has not paid their parking fees for an extended amount of time and the car is deemed abandoned, a towing service can be initiated to come to the parking facility and the parking space to retrieve the car and remove it from the property. This helps greatly in ensuring that all clientele and employees alike can have a safe, clean, efficient parking facility.
There are many benefits that set smart towing applications and software above the traditional methods of towing. The selection of the system has a major impact on the benefits that are offered. For more information about Parking Badges’ towing service software, be sure to reach out to a knowledgeable, expert staff member today to ask questions and receive recommendations.
Click here to find out more information about ParkingBadge’s newly integratable towing management software.
